Servicenow Functional and Technical Senior Consultant

Job Type: Permanent Work Model: Hybrid Reference code: 128099 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Calgary, AB; Montreal, QC; Ottawa, ON; Vancouver, BC Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching -- What will your typical day look like? In a typical day you will be engaged in a variety of activities ranging from running project kick­ off meetings, to conducting design workshops, requirement gathering meetings, writing test scripts, doing demos, sprint planning among many others. You can expect to work in a highly collaborative, agile, and diverse team environment. As a ServiceNow Consultant you will also be expected to complete and maintain ServiceNow product accreditations and certifications through our world-class training programs. Enough about us, let's talk about you Must have excellent written and verbal communication skills in English and French Ideal candidates are self-motivated with a proven track record of delivering solutions to challenging business problems 3-5 years' experience with the design and implementation of ServiceNow Organized and analytical. Ability to balance multiple priorities in a fast-moving environment. Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence Experience in designing, testing, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices. Facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices Excellent communication and interpersonal skills Prior consulting experience is an asset. Good to have prior and current technical expertise in web technology and the ability to learn new technology (i.e Javascript) Good written and verbal communication skills Ability to understand and implement end-user requirements. Good to have ServiceNow Certified System Administrator and other ServiceNow CIS certifications. Good to have ITIL 4 certification. Good to have PMP certification. Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams About the team At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences. We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence. Total Rewards The salary range for this position is $72,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure. Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.