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Made to Measure Client Service Administrator

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Toronto, Ontario, Canada
Harry Rosen
2025-07-09
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It's fun to work in a company where people truly BELIEVE in what they're doing! Your Style, Your Career Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. We are looking for a  Made to Measure Client Service Administrator  to join our Store team. In this role you’ll: Provide back-up and cross functional support assistance to team members as needed Attend and participate in associate meetings Assist with markdowns and price changes Assist with inventory and order of store supplies Train new hires on POS procedures and best practices Ensure on-going communication with store leadership Deliver consistent and exceptional service through brand standards Well-versed in all areas of POS and Client Systems Assist with the administration of the MTM program Maintain the integrity of the MTM filing systems Accurately enter information for MTM orders for multiple brands Check for and note any sold out MTM fabrics The successful candidate will have: 2 years+ of retail experience with administrative capacity in managing client services A focus on driving long-term customer loyalty and conversion and elevating both the in-store and online customer experience)  Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred. A strong service orientation – a demonstrated desire to wow our customers! Detail oriented Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function The ability to work effectively as part of a team Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service Strong communication skills What are the perks of the job?  Opportunities to additionally earn monthly and annual Team bonuses  Best in industry discounts and special purchase opportunities  A comprehensive flexible benefits package  Pension and Group RRSP Programs that grow with you A modern, digitally advanced workplace  A coach committed to supporting the achievement of your personal career goals  A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council  An employer that values internal growth and promotion and is committed to succession planning for your future We thank you for your interest in this opportunity. 
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