7 Emplois pour It operations - Toronto

Description /AccountabilitiesAn IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the TD Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.Accountabilities will include, but not limited to, following:Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.Engage in high priority incidents (P2's) or incident calls and provide support.Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.Support the incident, change and problem management processes.Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as requiredAssess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occurEscalations with internal TD teams and 3rd party vendors.Manage chronic, repeat and aging incidents with proper internal/external escalations.Explore new automation opportunities for any repeated tasks to reduce human touch.Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.Other duties as required.Other Qualifications / Skills / ExperienceThe successful candidate must possess the following:Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment. Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors. Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity. Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Aruba Silverpeak).Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.Proficient in executing diagnostic techniques with a sound foundation of Network tools which include SevOne, NetBrain, Infoblox, ExtraHop, ThousandEyes.Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within TD globally.Specific Educational Requirements / AccreditationsTechnology Degree/Diploma or equivalent work experience.CCNA certified (must have) with minimum of 4 years work experience in Network Operations/Production environment, orCCNP certified with minimum of 3 years work experience in Network Operations/Production environment.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet

Role: SAP System Administration SpecialistLocaton: Toronto, ON
Duration: Contract Assignment Duties Implement and support Single Sign-On (SSO) solutions using SAP Cloud Identity Services (IAS/IPS) and enterprise directory services such as Microsoft Entra ID. Administer and maintain SAP systems across cloud (public/private) IaaS, PaaS, SaaS environments, including on-prem and hybrid deployments. Support and administer SAP Cloud ALM for system health, integration monitoring, testing, and change lifecycle. Support integration between SAP S/HANA and SAP Ariba, SuccessFactors, Fieldglass, Concur, and other rd party systems using SAP Integration Suite (Cloud Integration and API Management).
Configure and support SAP Business Technology Platform (BTP) services including: Subaccount management, entitlements, and trust configuration Build Apps, Build Process Automation SAP Datasphere for data integration and modeling SAP Analytics Cloud for business reporting and planning Perform capacity planning, performance tuning, and system monitoring for large and complex SAP landscapes. Manage SAP system administration tasks in Linux/Unix environments, including scripting, patching, and troubleshooting. Configure and support SAP Fiori Launchpad and SAP Gateway for S/HANA. Collaborate with SAP Security to implement SAP GRC Access Control (, role management, firefighter access, SoD analysis). Ensure logging and audit readiness through proactive monitoring and system traceability.
Qualifications
Qualifications and Experience: Extensive experience as an SAP System Administrator supporting enterprise-wide SAP deployments. a. years of hands-on experience in an S/ HANA environment SAP Certification in System Administration (SAP HANA as a Database) and Business Technology Platform required. Hands-on experience with installation, configuration, maintenance, and monitoring of: a. SAP S/HANA b. SAP Business Technology Platform (BTP) including Cloud Integration & API Management c. SAP Datasphere, SAP Analytics Cloud, SAP Cloud Identity Services (IAS/IPS) d. SAP Build Apps, Build Process Automation e. SAP BusinessObjects BI, BusinessObjects Data Services (BODS), SAP BW Suite on HANA, SAP Enterprise Portal This revision: August Proven experience managing SAP HANA databases, including backup/recovery, high availability, and performance optimization. Strong knowledge of SAP GRC tools and integration of access control processes. Familiarity with modern API integration, OData services, and OAuth/SAML-based authentication mechanisms. Strong experience with SAP Cloud ALM, especially for monitoring, testing, and alerting. Solid understanding of SAP change management and lifecycle management practices. Knowledge of user and authorization concepts and security auditing. Strong test planning and execution experience (unit, integration, performance, UAT). Excellent organizational, interpersonal, and communication skills. The City may contact the references provided. Should any reference fail to confirm that the services listed in Section were performed in a satisfactory manner; the Candidate may be declared non-compliant, and not considered for the remainder of the evaluation process.

Job Description: Responsibilities: Hardware And Software Support: Provide hardware support for Dell, Lenovo, Client, and other laptop/desktop models. Install, configure, and troubleshoot Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect, and other business applications. Deploy and configure operating systems/software using Autopilot and PXE boot Support Wi-Fi configuration and Cisco Identity Services Engine (Client). Remote Support And VPN: Utilize remote desktop tools like LogMeIn to reduce on-site interventions Provide support for VPN connectivity issues. Meeting Room And VVIP Support: Ensure daily operational readiness of video conferencing systems such as Cisco MTR. Deliver high-priority support for VVIP users in office environments. Server Room Hands And Feet Support: Perform reboots of Windows servers, Cisco, and other network devices. Provide remote console access and facilitate hardware swaps and cable management. Support remote teams with diagnostics, recovery, and follow physical access/security protocols. Asset Maintenance: Manage IT inventory of laptops, desktops, and peripherals. Coordinate asset lifecycle: procurement, updates, replacements, and retirement. Ensure compliance with audit and asset documentation requirements. Incident And Request Handling: Respond to incidents and service requests via ServiceNow. Meet or exceed SLA compliance targets. Collect user feedback for service improvement initiatives. Communication And Documentation: Communicate effectively with end-users and technical teams. Document issues and resolutions accurately. Participate in meetings, updates, and knowledge-sharing sessions. Requirement/Must Have: Proficiency in desktop/laptop hardware support (Dell, Client, Lenovo, etc.). Experience with Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect. Hands-on knowledge of Autopilot, PXE boot, and VPN support. Familiarity with Wi-Fi setup and Cisco Client. Experience using remote support tools like LogMeIn. Excellent communication and documentation skills. Experience with ticketing systems (e.g., ServiceNow). Ability to support high-priority VVIP users and video conferencing systems. Hands-on experience supporting server room tasks and adhering to access protocols. Qualification And Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field (preferred). Relevant certifications in desktop support, networking, or hardware (preferred).