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Bilingual Technical Support Specialist

Détails de l'emploi

Richmond Hill, Ontario, Canada
Randstad Canada
2025-08-13
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Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permanent, full-time position at a leader in retail office equipment and services across Canada. Type: Temporary contact Pay: $25 - $28/hrHours of Operation: Monday - Sunday, 365 days/year. Shift: Rotational shifts including some weekends. No overnights. Location: Onsite, Richmond Hill, ON Advantages- Get your foot in the door with a growing national company- Temporary position with opportunity for permanency - Local office in Richmond Hill, ON- Equipment provided- Hands on training experience - Rotational Shifts including weekends, no overnights - Fully onsiteResponsibilities- Provide first-level system support to retail stores and home office users.- Troubleshoot and resolve technical issues related to POS systems, PCs, networks, and more.- Collaborate with other analysts to identify and resolve complex problems.- Maintain excellent customer service and communication with both internal and external stakeholders.Qualifications- 1-2 years experience working in a tier 1 support or helpdesk role - Bilingual (English and French) written and oral is mandatory- Flexible availability- Excellent communication and customer service skills are mandatory- Proficiency in Microsoft 365, Adobe, and remote access software- Experience with ServiceNow is an asset - Experience with AS400 tech support is an assetSummaryIf you are a highly motivated and customer-focused individual with excellent communication skills in both English and French and a passion for delivering exceptional service, we encourage you to apply promptly to this open position in Richmond Hill, ON. While we are seeking to fill this position quickly, the hiring process may take some time. We welcome all applications and please note that only those candidates selected for an interview will be contacted.1. Apply now for consideration!2. Email a copy of your resume to quoting "Bilingual Tech Support"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.
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