12 Emplois pour Member support - Scarborough

Application Deadline:09/13/2025Address:180 Kingston Rd E, Unit B1Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.Identifies customer needs and initiates referrals to BMO colleagues.Supports customer requests for banking services, including handling transactions and customer inquiries.Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Escalates complex or unresolved customer situations to managers as required.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer’s experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall customer experience.Contributes to business results and the overall experience delivered.May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:No prior experience necessary; post-secondary degree or certification in related field of study is desirable.High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Projects a professional presence.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Salary:$34,750.00 - $47,250.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alteration services and personalization options.
Maintain store-standards to support a flawless shopping experience.
Maintain a high standard of dress to meet the Dress Code policy.
Respond promptly to all customer questions providing product and service information.
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
Assist with all sales promotions and visual updates.
Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment. Now that we’ve popped the question, please say “I do”. Rewarding Environment and Competitive Pay
Generous Employee Discount Love wins when love is for Everyone! Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Are you a Customer Service Rep who is fluent in both English & French, looking for full time day shift work in the Markham area? Here are some of the Perks & Benefits of working with KAS Staffing Ltd.: Extended health benefits including Prescriptions, Dental and Vision Care Mental Health Support Paid Statutory Holidays And many more… Bilingual Customer Service representative needed immediately in Markham Rate of Pay: Negotiable Monday to Friday, 8:30am to 5pm Responsibilities: Communicate with customers and staff via phone, email and internal systems Process orders, returns and inventory adjustments Coordinate and ensure accurate order deliveries Maintain records, reports and other documentation Other duties as assigned Requirements: 1+ years of Customer Service experience, preferably in manufacturing/distribution High school diploma required, college degree is a plus Must be fluent in English and French (verbal and written) Strong knowledge of Microsoft Word, Excel and Dynamics 365 software Excellent communication, organizational and multitasking skills Punctuality and reliable attendance are a must Interested and qualified candidates, please to apply!

About Us:

Robertson Electric Wholesale, a Sonepar Company is a highly respected independent Canadian electrical distributor. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and ambitious plans for further growth and expansion, Robertson is seeking candidates to join our dynamic Company and be part of our continued success.

Robertson is looking for a highly organized Customer Service Representative to support our Electrical Utility Department in Vaughan.

Scope of the position:

This role focusses on managing customer inquiries, preparing quotes, and supporting supply chain functions related to electrical products, equipment, and services. Success in this position requires strong communication skills, advanced Excel abilities, and an understanding of supply chain operations.

Key Responsibilities:

• Act as the main point of contact for utility customers, responding to inquiries related to orders, product availability, delivery timelines, and technical specifications
• Prepare and manage customer quotes for electrical products and services, ensuring accuracy and proper pricing.
• Coordinate with vendors, suppliers, and internal teams to ensure timely order fulfillment and product availability
• Track and monitor order status through the supply chain, updating customers on delivery schedules or delays
• Utilize Microsoft Excel to maintain and analyze data, including inventory reports, pricing sheets, quote logs, and delivery records
• Work closely with the purchasing and logistics teams to resolve issues related to inventory, shipments, or lead times
• Responsible for carrying out any other duties assigned by management.

Skills and Qualifications:

• 2 years of customer service or operations experience, preferably in the utility and electrical supply sector
• Proficiency in Microsoft Excel, including experience with formulas, Pivot tables, VLOOKUP, and Data analysis
• Strong communication and problem-solving skills
• Ability to thrive in a fast-paced environment while managing multiple tasks and deadlines
• Attention to detail and a commitment to providing excellent customer support

A few reasons why it’s great to work for us

• Robertson Electric Wholesale is an established and fast-growing company
• Competitive salary and bonus
• Comprehensive medical and dental benefits
• RRSP matching plan
• Opportunities for growth and development

Robertson Electric is an equal opportunity employer. Please be informed that the position is conditional upon successful completion of a Mandatory Criminal background check . We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.