153 Emplois pour On Site Applications Engineer - Canada

SALES & TECHNICAL SUPPORT SPECIALIST Reporting directly to the National Director of Sales and Customer Excellence, the Sales & Technical Support Specialist is instrumental in optimizing the performance and efficiency of the sales team. In this role, the Specialist provides essential support to sales representatives and manages various aspects of the end-to-end sales process, especially with analytical reporting and client integrations. The Specialist is responsible for tracking and analyzing sales performance metrics to provide valuable insights and support data-driven decision-making. This also includes preparing and processing crucial sales documentation, such as proposals, contracts, and reports, ensuring accuracy and adherence to company standards.A significant part of the role involves facilitating communication between sales representatives, clients, and internal departments, including technology development, marketing, finance, and operations. This coordination ensures the smooth execution of sales activities and addresses any issues that may arise during the sales process. Additionally, the Specialist will manage operational and administrative challenges, implement effective solutions, and ensure that sales representatives have the resources and information they need to excel in their roles.The Specialist will also oversee the management of client-facing integrations, including coordination with IT and development teams to ensure successful deployment and ongoing support. They will develop and maintain comprehensive user guides for clients and internal users, facilitate calls and communication with clients during onboarding or troubleshooting, and act as a liaison to escalate technical issues to the appropriate internal teams.The position holder must possess strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently are essential for this position, as is the capacity to build and maintain effective relationships with various stakeholders to enhance the overall sales process and client experienceResponsibilities:The Sales & Technical Support Specialist shall:Coordinate the creation and distribution of service agreements, proposals, and presentations to support the sales team in generating business leads as needed.Monitor and manage pending client processes, including coordinating contract reviews, renewals, and extensions.Schedule meetings, and assist the Sales and Marketing teams to ensure superior customer service and an exceptional customer experience.Assist in meetings with clients to develop, plan and implement technology solutions such as system integrations.Manage and support client-facing integrations, including overseeing timelines, tracking deliverables, and facilitating communication between technical teams and clients.Create and maintain detailed user guides and integration documentation to support onboarding and ongoing client needs.Perform data entry tasks related to sales figures, metrics, and other pertinent information, while maintaining an organized and accessible filing system.Assist in extracting and analyzing data to monitor both future and existing sales opportunities using sales tracking tools, and report findings to the Sales Director.Ensure timely follow-up and coordination of sales activities, and collaborate with the team to generate and maintain comprehensive reports.Foster active communication and engagement with Account Managers to ensure that all sales activities are current and pertinent.Lead or participate in regular calls with clients to support integrations and ongoing technical needs, and act as a primary point of contact for follow-ups.Receive and triage IT or technical issues reported by clients or internal stakeholders and ensure prompt referral to the appropriate internal departments.Participate in sales training programs to develop a thorough understanding of the company’s products and services.Perform other duties as assigned by supervisors to support departmental objectives and contribute to team success.Required Qualifications: Knowledge and EducationPossession of a post-secondary degree from a recognized institutionExceptional communication and interpersonal skills, with strong proficiency in English; bilingualism in French is a significant asset. Experience, Skills and AbilitiesPreferred minimum of 2 years of experience in a sales coordination or administrative role.High level of computer literacy with advanced proficiency in Microsoft Office applications.Knowledge of the user and application of APIs and relate technology.Experience with business applications used to support sales growth (such as Power BI)Experience supporting system integrations and client onboarding processes is a strong asset.Experience with Customer Relationship Management (CRM) systems is considered an asset.Demonstrated interpersonal skills with the ability to effectively interact with a diverse range of individuals.Excellent verbal and written communication skills. Bilingual - French and English requiredProven ability to deliver superior customer service and manage client relationships effectively.Exceptional attention to detail, organizational skills, and time management capabilities.Strong problem-solving and analytical skills.Solid customer service orientation with a focus on client satisfaction.Ability to adapt to changing situations and demonstrate initiative in addressing challenges.Salary Range: $21.52.000 To $26.9.000 Hourly

Position Summary: We are currently looking for a Technical Support Product Specialist. This person will be directly responsible for the successful delivery and support of the product encompassing industries throughout a specific region. The Product Specialist will play a critical role in providing technical assistance for our customer base. As a member of Production Implementation and Support Group, you will provide real-time support through email and phone interactions and via face-to face with customers and by using internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products. The job involves implementation, handling and resolving complex technical queries and issues in the areas of product functionality of the products’ architecture. General responsibilities include: Act as a Subject Matter Expert including the ability to understand existing processes, clarify and define problems, recommend and deliver solutions. Provide guidance by assessing key strategic process improvements and executing system changes to support these initiatives. Rely on broad experiences in business to business (B2B) to generate conceptual design, prototype alternatives, author functional specifications, and work closely with functional users to implement. Ensure business requirements and technical direction is consistent with design across all business units. Team oriented role involving cross-functional teamwork with Development, Sales and Quality Control. Technical Requirements and Experience College/University degree in Information Technology, Computer Science or related discipline. 3+years of work experience in manufacturing and/or distribution environments with clear understanding of software integration and business processes. 3+ years of hands-on database configuration and end-user training experience up to and including and Project Methodologies., troubleshooting and working with developers to identify resolutions. Previous work experience with Payroll, Accounting, CRM, ERP and related software capabilities. Excellent communication skills with ability to effectively communicate across multiple facets of the organization

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.DescriptionAs we accelerate our global expansion in the fleet mobility sector, we're seeking an elite Technical Support Engineer to join our mission-critical support organization. This isn't your typical support role! You'll be the technical backbone for enterprise clients managing complex fleet operations. You'll work at the intersection of cutting-edge technology and high-stakes business operations, where your technical expertise directly impacts our clients' operational efficiency and bottom line. This role demands someone who thrives in high-pressure environments and can seamlessly translate complex technical concepts into business solutions. The position operates on a global support model with weekend coverage requirements. What You'll DoServe as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.Lead complex technical investigations using advanced debugging methodologies, diving deep into system architectures.Become a product expert across Autofleet's comprehensive platform, maintaining mastery of our evolving technology stack and emerging capabilitiesPartner strategically with Product and Engineering leadership to drive technical roadmap decisions based on our client requirements and market demandsEngage directly with customers and promote optimization strategies to improve business value.Support custom solutions and advanced configurations in diverse operational environments. Requirements 3+ years in technical support, solutions engineering, or technical consulting roles with enterprise SaaS platformsProven track record managing high-value client relationships and technical escalationsOutstanding communication skills with the ability to present technical concepts to technical and executive audiences.Exceptional ability to manage competing priorities while maintaining service excellence under pressure.Advanced proficiency with JSON, SQL, RESTful APIs, Postman, and webhook architectures for complex system integrations.Experience with cloud platforms (GCP preferred), enterprise tools (Jira, Intercom, Notion), and modern support methodologiesStrong systems thinking and analytical problem-solving capabilities with a continuous learning mindsetTechnical support expertise in log analysis, performance debugging, and root cause analysis.Proficiency with web technologies, scripting languages, and automation tools is strongly preferred The hiring base salary range for this position is $62,600 - $86,020 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.What’s in it for You•  A culture of innovation, empowerment, decision-making, and accountability•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call ( .

Description The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. You would be the human connection between customers and their technology. Using your own personal touch, you will answer questions about products and services while enriching customers’ lives. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)JOB DESCRIPTIONThe Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!As a remote Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE As a Technical Support Representative working from home, you will:Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical supportProvide inbound customer support using a call flow guideResolve technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databasesBe an amazing problem-solverMaintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferredDeliver expert customer experiences…with a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Remote) role include:1+ year of customer service experienceA high school diploma or GEDStrong focus on building customer relationshipsComfortable using and explaining technologyA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-tasking with strong problem solving skillsEagerness to learn new technologiesStrong problem-solving skills with the ability to ask probing questions to come to a resolutionStrong computer navigation skills and PC knowledgeThe availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)A desktop or laptop to complete PC and internet testing; A work computer will be providedHigh Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)Must reside in the Canada and have a valid Canadian address for residenceWHAT’S IN IT FOR YOUOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.DailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey Work-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location:CAN, ON, Work-at-HomeLanguage Requirements:Time Type:Full time