6 Emplois pour Professionnels Du Service À La Clientèle - Canada

Date Posted: 08/21/2025Req ID: 44919Faculty/Division: School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto)
Description:About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise, Here’s where it changes to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.Your opportunity:Reporting to the Director, Client Services, the Client Services Manager is a critical member of the Executive Programs team at the Rotman School of Management. Executive Programs offers a diverse range of education programs for individuals and groups in Toronto, nationally and internationally. Both standard and customized programs are offered throughout the year. The incumbent is responsible for balancing the needs of the various stakeholders in the programs – clients, participants, faculty, and staff and to ensure a quality experience with regard to programdelivery and nurturing of client relationships.Working under the direction of the Director, the responsibilities of the Client Services Manager include managing client relationships, supporting new business opportunities, liaising with various teams in preparing program logistics, working with staff and faculty to improve program quality, interacting with key clients and participants and managing program delivery. The Client Services Manager works closely with the Executive Programs Business Development team and the Delivery Team to ensure the program runs smoothly and meets or surpasses client expectations. The Client Services Manager oversees the work of casual program assistants to ensure the on-site and virtual delivery of programs is well executed and to ensure that off-site programs are delivered to the Rotman standard of excellence. Finally, through their interactions with clients and participants, the Client Services Manager may identify potential program extensions and/or new programs. The Client Services Manager works with the Executive Programs Business Development team on any related business development projects.Your responsibilities will include: Building and strengthening relationships with stakeholders and partners of strategic importance
Coordinating tasks for projects and other strategic initiatives with stakeholders
Conducting detailed analysis on program efficiency and student learning outcomes to inform program planning activities
Implementing program improvements and maintenance of program standards
Analyzing service delivery and/or internal processes and recommending improvements
Conceptualizing, organizing and executing program activities
Liaising with colleagues to encourage the use of best practices and consistent programming
Preparing detailed budgets and supporting financial documentation Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience.
Minimum of 5 years’ relevant experience in the area of program/project design, delivery and evaluation or training and development/adult learning in a competitive business environment
Strong project management/administrative experience with demonstrated decision-making skills, detailed planning and ownership of programs/projects
Client relationship development and management experience is required
Experienced in leading a team, working with senior level executives, and speaking in front of a group is required.
Strong computer knowledge using MS Office – Outlook, Word, Excel, Power Point and various databases including Access
Highly developed organizational skills with keen attention to detail and ability to anticipate potential issues and resolutions
Sound knowledge of budget development and management.
A team player, working collaboratively across teams
Strong client service orientation with sensitivity to various levels of expectations from program participants, faculty, staff and suppliers. Understanding of business development process and ability to identify sales opportunities
Strong communication (oral and written) and relationship management skills with the ability to effectively negotiate with various stakeholders
Must be able to multi-task and manage preparation and delivery of multiple programs with sound judgment, calm demeanour and professionalism under pressure and stress. Assets (Nonessential): Experience working with learning management systems would be an asset To be successful in this role you will be: Communicator
Efficient
Multi-tasker
Possess a positive attitude
Problem solver This is a 1 year term opportunity. Closing Date: 09/02/2025, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Term Schedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Student Services
Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Description :TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their investment portfolio. It's a very special and supportive place to begin – and grow – a lasting, progressive, and rewarding career in wealth.Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer experience.In addition, you will:Prepare documentation and provide updates to IAs in preparation for client meetingsCreate reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunitiesAccept/create leads and ensure correct referral coding administrationSubmit marketing pieces for approval, compile client information packages, maintain marketing materials and "Marketing Express" mail-outsFamiliarize and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materialsProvide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full service brokerageDeliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretionAdhere to all policies and procedures and maintain a culture and operation of risk managementUse insights to continually improve individual and team performance for clientsParticipate fully as a team member, continually improve knowledge and keep others informed and up to date about status and progress, issues or other related activitiesJob Requirements Undergraduate degree or community college diploma preferredWillingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months. Strong communication skills with ability to build relationships and work collaboratively, confidentially and independentlyWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet

Description :Department OverviewTD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their investment portfolio. It's a very special and supportive place to begin – and grow – a lasting, progressive, and rewarding career in wealth.Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer experience.In addition, you will:· Prepare documentation and provide updates to IAs in preparation for client meetings· Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities· Accept/create leads and ensure correct referral coding administration· Submit marketing pieces for approval, compile client information packages, maintain marketing materials and "Marketing Express" mail-outs· Familiarize and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials· Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full service brokerage· Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion· Adhere to all policies and procedures and maintain a culture and operation of risk management· Use insights to continually improve individual and team performance for clients· Participate fully as a team member, continually improve knowledge and keep others informed and up to date about status and progress, issues or other related activitiesJob Requirements· Undergraduate degree or community college diploma preferred· Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months.· Strong communication skills with ability to build relationships and work collaboratively, confidentially and independentlyWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job Details Position Summary:Under general supervision of the Senior Manager, Client Service Billing Finance, this position will be responsible for leading a team to accurately producing client invoices, monitoring the work flow within the assigned group, monitoring accounts receivable and being the Finance liaison for the Innomar Operational Program Managers. The individual in this position will act as a Senior Member of the team handling client billing needs and interested special projects and assignments of a more complex nature. This includes monitoring the work activities of assigned associates to meet specified goals, ensures proper and consistent compliance with company approved billing policies/practices while effectively working on individual portfolio and meet specified goals. The successful candidate must be able to function independently as well as in a team environment. Individual and collective success depends on an ability to adapt to rapidly changing programs or project requirements.Primary Duties and Responsibilities:Lead and support a group of remote project accountants who support the financial close and invoicing to client process.Collaborate with other Team Leads and Senior Manager on key projects and process improvementsMonth end management for reporting and analytics to support close and Senior Manager reviewsEffectively communicates with Project Managers and Client Managers, regarding contract documents, change orders and other contract modifications, approvals, and any additional services-related to billing and project accountingEnsure daily billing activities are completed accurately and timelyUnderstand financial terms in client contracts for assigned Business Units and implications to Innomar, including billing process and revenue recognitionPrepare accurate and timely client invoices and backupMaintain detailed client billing filesMonitor program billing rates on a regular basis as requiredValidates contract pricing in billing system and updates fee structure as appropriateMaintain records of routine accounting transactions, ensuring internal processes are properly documented and controlledManage invoicing policies and procedures guide for assigned Business UnitsMonitoring Accounts Receivable:Monitor detailed listing of all aged accounts receivable and communicate aging to Program/Finance ManagementWork with Program Management and client on aged outstanding invoicesMaintain frequent contact with internal and external customers in order to address all payment issuesFinance Liaison:First point of contact for an assigned Business Unit teams with Innomar Program Operational Managers and DirectorsProactively manage the relationship with Business Unit teams including:Being accountable for understanding Business Units billing and processesConducting and/or co-conducting monthly business reviews and partnering with FP&A teamCommunicating issues to Finance ManagementProcess Improvements and Other Responsibilities:Support Finance Team / Operational wide process improvement initiativesSupport new program launch processEstablishment and maintenance of client project codes related to respective Business UnitsPrepare ad hoc client requests as necessary including internal and external auditsSupport the Senior Manager by reporting, measuring and providing key updates affecting client relationships or internal processInitiate process improvements, drive change, and support projectsMentor and train of other Team Members for cross-functional training purposes where requiredAssist other Team Members with more complex situations and assignmentsPerform other duties as assignedExperience and Educational Requirements:Bachelor’s degree in Accounting required3-5 years minimum, of progressively responsible Billing related work experience, preferably in a health-care environment with complex transactionsExperience in working with multiple IT applications and data management systemsCandidate must possess team management skills, strong attention to detail, effective organizational skills, be results oriented, show integrity and trust, have a basic understanding of our business, and outstanding communication skills both written and verbalStrong business partnering skills with internal operational and finance teams, and external clientsSolid understanding of patient support programs is requiredIntermediate to Advance knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.)Experience and Educational Requirements:Bachelor’s degree in Accounting required3-5 years minimum, of progressively responsible Billing related work experience, preferably in a health-care environment with complex transactionsExperience in working with multiple IT applications and data management systemsCandidate must possess team management skills, strong attention to detail, effective organizational skills, be results oriented, show integrity and trust, have a basic understanding of our business, and outstanding communication skills both written and verbalStrong business partnering skills with internal operational and finance teams, and external clientsSolid understanding of patient support programs is requiredIntermediate to Advance knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.)Minimum Skills, Knowledge and Ability Requirements:Strong organizational, analytical skills and attention to detailAbility to communicate effectively both orally and in writingStrong knowledge of accounting practices and principlesWork in a fast-paced environment with competing deadlinesStrong interpersonal skillsSolid working knowledge of accounting software packages (SAGE preferred)Advanced Knowledge of Microsoft Word, Excel and PowerPointWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time