1,552 Emplois pour Service Representative - Canada

Job DescriptionWe are seeking an enthusiastic and customer-focused Customer Service Representative with experience in the Waterworks industry to join our team at our Waterworks location in Abbotsford, BC. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.Answer customer inquiries promptly and professionally, addressing their needs and concernsProcess sales orders, quotes, and returns accurately and efficientlyIdentify customer needs and recommend appropriate products or solutionsCollaborate with sales teams to generate leads and close sales opportunitiesFollow up on backorders and provide accurate delivery information to customersResolve customer issues in accordance with company policies and proceduresMaintain up-to-date customer records and contact informationSupport counter sales activities as part of the teamAssist in processing warranty claims and returnsContribute to a positive and collaborative work environmentPerform other tasks as assigned by the managerQualificationsHigh school diploma or equivalent; college or university degree is an assetMinimum of 1 year experience in customer service within the Waterworks industry or related experience Proficiency in Microsoft Office suite (Word, Excel, Outlook)Outstanding verbal and written communication skillsExcellent interpersonal and relationship-building abilitiesStrong problem-solving skills and attention to detailAbility to identify customer needs and provide effective solutionsProficiency in learning and operating customer relationship management (CRM) softwareCapability to work efficiently in a fast-paced environment while managing multiple tasksIntermediate math skills for processing orders and calculating quotesTeam-oriented mindset with a positive attitudeAbility to adapt to changing priorities and work under pressureKnowledge of infrastructure products or industry-specific experience is a mustAdditional InformationSalary Range: $50,000 to $60,000 annually (depending on experience and performance)  EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact .

Customer Service Representative - Desjardins Insurance Agent Team Member Location: Barrie, ONType: Full Time Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! Desjardins is the largest cooperative financial group in Canada, and one of the largest employers in the country. Everyday is an adventure and you will be there to help your community and clients achieve their goals and protect their families with tailored solutions that are unique to their individual needs.  Your role with a Desjardins Agent is crucial to Desjardins success as our clients are at the heart of everything we do. You'll support clients for all of their insurance needs, through inbound and outbound calls, digital channels. An opportunity for you to grow, learn and lead, you'll be supported in your professional development and encouraged to grow a rewarding, succesful career with us.  Responsibilities: With each conversation you will be playing a key role in the clients happiness and representing the Desjardins brand. you will:   Provide customers with the best solutions and offer advanced guidance and expertise on how Desjardins products can help them meet their Insurance needs now and in the future. Deliver outstanding inbound and/or outbound advice and service and/or sales for transactions related to Insurance products and services with an aim to provide complete and correct solutions the first time. Act as a process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people. Work towards achieving set goals while being an ambassador for innovation by offering exemplary experiences and trusted advice. Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Work with the agent to establish and meet marketing goals. Bring your best and have fun! This is your chance to make an impact and define your career! Embrace the challenge and make meaningul contributions that help deliver results, achieve a rewarding career and support our clients!  You are the voice of Desjardins! Every interaction makes a difference in the lives of our clients!  Requirements: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent interpersonal skills  Excellent communication skills - written, verbal and listening Proactive in problem-solving Dedicated to customer service Ability to multi-task Ability to make presentations to potential customers Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience Property & Casualty license (preferred/must be able to obtain)  We will help successful candidates obtain licensing Training will be provided for approved candidates. Competitive compensation package with salary, uncapped commission, vacation and personal days, benefits. (Expected earnings: $50,000+) These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees We welcome applications from people with disabilities. Accommodations are available upon request for applicants in all aspects of the recruitment process

Job DescriptionThis position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.Major Responsibilities: Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.Have a passion for food and knowledgeably handle all customer questions or comments confidently.Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.Perform designated opening and closing procedures and offer assistance to other team members as requested.May be requested to undertake other related duties on a periodic basis.QualificationsSuperior customer service, organizational and interpersonal skills.Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.Ability to work in a team environment with clear and effective communication style, both written and oral.Flexible schedule, including weekends, evenings and holidays.Fluency in English and French shall be considered an asset.Work & Sensory Environment: Required to stand for long periods of time during shift.Required to lift, carry or handle heavy objects.Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).Additional InformationAccommodation is available upon request for applicants and employees with disabilities.

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.
Job Description:
Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
Verifies all shipping, billing, pricing, and purchase order information.
Enters special instructions related to orders, customer requests/code maintenance, and notes.
Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
Communicate and provide necessary support to sales staff while in the field.
Regularly communicates with internal and external customers on various issues.
Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
Documents and resolves customer complaints.
Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
Education and Experience:
2+ years of experience in Customer Service or similar discipline.
Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
Dedication to teamwork, customer satisfaction, and results.
Excellent written/oral communication skills.
Willingness to work overtime, have on-call hours, or work after hours.
Keeping calm when on customer calls.
Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
Description du Poste :
Responsable de la prise de commande efficace et précise, de la confirmation des commandes par téléphone, e-mail ou EDI, ainsi que de la communication rapide concernant les modifications de commande auprès du client.
Vérifie toutes les informations relatives à l'expédition, à la facturation, à la tarification et aux bons de commande.
Saisit les instructions spéciales liées aux commandes, aux demandes des clients / à la maintenance des codes, et prend des notes.
Met à jour les fichiers clients avec les prix proposés, les nouveaux articles, les changements d'adresse, les instructions de livraison, etc.
Communique et fournit le soutien nécessaire aux équipes de vente sur le terrain.
Communique régulièrement avec les clients internes et externes sur diverses questions.
Travaille en tant que membre d'équipe pour toutes les saisies de données et la prise de commandes, en soutenant les autres Représentants du Service Client si nécessaire.
Vérifie les bons de commande des clients pour les prix, les quantités, les conditions de vente, la date estimée de livraison (le cas échéant), le transporteur, les instructions spéciales d'expédition et contrôle les commandes des autres.
Documente et résout les plaintes des clients.
Traite les retours de produits clients de manière rapide et conformément aux procédures prescrites et documentées.
Responsable de la conformité, des réglementations et de l'alignement des politiques dans les fonctions quotidiennes, en veillant à ce que le service fourni à nos clients respecte les attentes en matière de sécurité, de qualité et de réglementation, ainsi que toutes les autres politiques et procédures pertinentes de l'entreprise.
Éducation et Expérience :
Plus de 2 ans d'expérience dans le service client ou un domaine similaire.
Une expérience en distribution chimique ou en fabrication est un plus.
Doit avoir la capacité de résoudre des problèmes, de travailler de manière autonome et de démontrer constamment des compétences solides en écoute, en communication et en prise de décision.
Excellentes compétences interpersonnelles avec une passion pour la collaboration.
Compétence pour travailler dans un environnement dynamique et axé sur les délais, afin de prioriser une charge de travail importante et de gérer le multitâche.
Engagement envers le travail d'équipe, la satisfaction client et les résultats.
Excellentes compétences en communication écrite/orale.
Disponibilité pour effectuer des heures supplémentaires, être en astreinte ou travailler en dehors des horaires habituels.
Savoir garder son calme lors des appels avec les clients.
Expérience avec la suite Microsoft Office, les systèmes ERP/CRM et les outils de collaboration en équipe.
OUR OFFER
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Competitive pay and incentives.
Health and dental paid by company (with exception of LTD)
DC pension plan matched 100% by employer up to 6%
EFAP
Starting 3 Weeks Vacation
Flexible Work Hours
Gym/Wellness subsidy
Tuition Reimbursement
Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Applicable Law's

Job DescriptionThis position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.Major Responsibilities: Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.Have a passion for food and knowledgeably handle all customer questions or comments confidently.Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.Perform designated opening and closing procedures and offer assistance to other team members as requested.May be requested to undertake other related duties on a periodic basis.QualificationsSuperior customer service, organizational and interpersonal skills.Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.Ability to work in a team environment with clear and effective communication style, both written and oral.Flexible schedule, including weekends, evenings and holidays.Fluency in English and French shall be considered an asset.Work & Sensory Environment: Required to stand for long periods of time during shift.Required to lift, carry or handle heavy objects.Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).Additional InformationAccommodation is available upon request for applicants and employees with disabilities.