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About Calgary Seniors

At Calgary Seniors, we believe aging should be filled with dignity, connection, and joy—not barriers, isolation, or endless red tape. We ensure no senior falls through the cracks by offering real, human-centered support that is practical, heartfelt, and deeply rooted in compassion. Our culture is built on action, warmth, and innovation—values that shape every interaction and initiative we undertake.

We take action—when we see a need, we step up. Whether it’s a ride to an appointment, an urgent intervention, or a warm conversation, we don’t wait for someone else to fill the gap. We embrace creativity—we’re not afraid to challenge the status quo and find new ways to support seniors in meaningful ways. We prioritize connection—understanding that relationships and community are the foundation of well-being.

We foster a workplace where collaboration and passion thrive. Our team of social workers, staff, and superstar volunteers are empowered to bring their ideas to life, problem-solve dynamically, and always put people first. We recognize that warmth is not just a feeling—it’s an action, and it’s the foundation of everything we do. At Calgary Seniors, culture isn’t just words on a page—it’s a commitment we live out every single day.

Join us and be a part of an organization that’s not just changing lives but transforming communities.

The Position: Social Work Supervisor

The Social Work supervisor provides leadership and oversight for Calgary Seniors' Social Work department, ensuring programs and services remain responsive, innovative, and high-impact. This role is responsible for ensuring high standards of practice, continuous improvement, and service excellence that align with Calgary Seniors' mission and strategic vision.

The Social Work department is comprised of four key programs: In Place, Outreach, SeniorConnect. and Emergency Supports. This position ensures a client-centered focus across all social work programs, integrating best practices in case management, crisis response, advocacy, and system navigation to support vulnerable seniors. The Social Work Supervisor works closely with internal teams and social workers to ensure a seamless and effective experience for seniors in need.

Additionally, this role is responsible for assistance in social work-related projects, including grant-funded initiatives. This involves assisting with the implementation of new and existing projects, and managing timelines and reporting requirements.

Who We’re Looking For

We want someone who doesn’t just think outside the box – we want someone who jumps out of it and sets it on fire (safely, of course). You’re not afraid to roll up your sleeves, get creative, and make things happen. You love seniors and align closely with our mission of fostering inclusive, connected communities.

Key Characteristics:

• Passionate and Aligned: You care deeply about the well-being of seniors and our mission. You live and breathe our values and vision.

• Inspired and Energized: You’re excited by our direction and can’t wait to meet goals and energize your team.

• Organized and Efficient: You’re highly organized with impeccable time management skills. You juggle multiple projects like a pro.

• Hardworking and Driven: You’re dedicated to the cause with a work ethic that would make a beaver jealous.

• Creative and Innovative: You’re a creative powerhouse with innovative ideas.

environment.

• Curious and Engaging: You’re always learning and eager to understand the contributions of your colleagues.

• Charming and Pleasant: You have excellent interpersonal skills, connecting easily with clients and team members. Your charm and personality light up every room you enter.

If you’re ready to join a team that’s making a real difference in the lives of seniors and you’re not afraid to bring your A-game, we want to hear from you!

Key Accountabilities and Deliverables

Program Leadership & Development

• Work directly with the Manager of Social Work and assist in the leadership of the Social Work department, ensuring services are client-centered, trauma-informed, and aligned with best practices in gerontology and social work.

• Supervise Social Work Teams towards the meeting of program goals.

• Assist Manager of Social Work in the development of policies and service standards, ensuring alignment with Calgary Seniors’ strategic plan and Outcome Framework Actions (Self-Determination, Agency, and Connection).

• Assist Manager of Social Work in social work-related projects, including grant-funded initiatives, ensuring successful execution and alignment with organizational priorities.

• Perform direct service delivery duties as required to support operational needs

• Monitor safety procedures and respond promptly to alerts or calls to ensure timely support and escalation as needed

Operational Oversight & Service Excellence

• Ensure seamless coordination of social work services, including intake processes, case assignment, and service delivery.

• Oversee data collection, program evaluation, and performance measurement to enhance impact and continuous improvement.

• Ensure a trauma-informed, person-centered approach that meets seniors where they are and provides meaningful, practical support.

• Identify opportunities for innovation and collaboration that improve service accessibility and effectiveness.

Team Leadership & Staff Development

• Work directly with the Manager of Social Work to provide leadership, mentorship, and direct supervision to the Social Work team.

• Foster a collaborative, inclusive, and engaged workplace culture where staff feel supported and empowered.

• Conduct regular performance evaluations, goal-setting, and staff check-ins to support growth and professional development.

Community & Stakeholder Engagement

• Act as a Calgary Seniors representative, engaging in collaborative initiatives to improve senior services in Calgary.

• Work with the Manager of Social Work and fund development and leadership teams to identify funding opportunities and contribute to grant applications and impact reports.

• Assist Manager of Social Work in partnerships and collaborations related to grant-funded social work projects, ensuring deliverables and impact goals are met.

Compliance, Reporting & Financial Oversight

• Ensure compliance with professional, ethical, and regulatory standards, including the Alberta College of Social Workers (ACSW) Code of Ethics.

• Prepare reports on program outcomes, funding usage, and impact, ensuring transparency and accountability.

• Stay informed on policy and legislative changes affecting social work and aging services, and assist Manager of Social Work in adapting programs accordingly.

• Assist Manager of Social Work with project budgets, timelines, and reporting requirements for social work-related initiatives and grants.

Education and Experience

The ideal candidate will have the following qualifications:

• Education: Degree in Social Work, Human Services, or a related field. Master’s degree preferred.

• Experience: Minimum of 5 years in social work, including program management and leadership in a human services setting.

• Registration: Eligibility for registration with the Alberta College of Social Workers (ACSW) preferred.

• Strategic Thinking: Proven ability to develop and implement program strategies that align with organizational priorities.

• Leadership & Team Management: Experience managing, mentoring, and developing teams to foster a high-performing, engaged workplace culture.

• Crisis Intervention & Advocacy: Strong skills in case management, crisis response, and client advocacy.

• Project & Grant Management: Experience overseeing social work-related projects, including grant implementation, budgeting, and reporting.

• Communication & Stakeholder Engagement: Strong verbal and written communication skills, with experience in public speaking, community engagement, and partnership development.

• Financial & Grant Management: Familiarity with budgeting, reporting, and funding applications.

• Technical Skills: Proficiency in Microsoft Office Suite and client management systems (e.g., Caseworthy).

Working Conditions

• Fast-paced and demanding work environment that provides services to vulnerable people experiencing crisis; calculated risks associated with working with “vulnerable or in crisis” clients

• Will work primarily in an office environment but may work in a combination of environments, including an office, client homes and in the community

Details

• Reports To: Social Work Manager

• Hours of Work: Standard work week (Monday-Friday, 37.5 hours per week).

• Salary: $65,000-$70,000 per year, plus benefits

Please Note: that Calgary Seniors’ Resource Society requires the successful candidate to provide a police information check as a condition of employment.

Our Staff & Values

Purpose: There to care for and enrich the lives of seniors

Vision: Inclusive, connected communities where everyone, no matter their age, can thrive

Mission: To create, coordinate, and provide personalized, client-centered support that helps older people navigate their aging journey with confidence

Calgary Seniors’ staff are the crème de la crème – kind, competent, and bursting with dynamism. They thrive in a rock-solid team environment, playing well with others and flexing their organizational muscles to get the job done. These go-getters take initiative, show sharp discernment, and channel resourcefulness like pros. Communication? They ace it. Relationalskills? Top-notch. Their decision-making? Pure genius. And their focus? It's laser-sharp, always zeroing in on delivering stellar outcomes for older adults navigating the maze of age-related challenges in our city.

Next Steps

Application Deadline is Friday, August 29, 2025 at 4:30 PM

Please submit your resume and cover letter to:

Tiana Hodgson

Social Work Manager