6 Emplois pour Customer Support - Canada
Customer Support Specialist
Ottawa, Ontario
Staffmax Staffing & Recruiting
Aujourd'hui
Emploi consulté
Description De L'emploi
Staffmax is seeking a friendly, solutions-focused Customer Support Specialist to join our client’s team on a 6-month contract. In this role, you'll be the voice of the company, helping customers with their questions and concerns while delivering a positive and professional experience every time. Contract Length: 6 Months Location: Ottawa, ON What You’ll Be Doing: Provide accurate information about products, services, and policies Process customer orders, returns, and exchanges with attention to detail Document interactions and update internal systems and records Work with internal teams to resolve escalated or complex issues Recommend products or services based on customer needs What We’re Looking For: Previous experience in customer service, call center, or help desk environment Strong communication, listening, and problem-solving skills Ability to remain patient, professional, and helpful—especially under pressure Familiarity with CRM systems and customer support tools A positive, team-oriented mindset and a commitment to customer satisfaction Why Join Staffmax? We’re here to support you throughout your contract, from onboarding to completion. If you’re passionate about helping others and enjoy working in a fast-paced environment, this is a great opportunity to make an impact and build valuable experience. Apply now and help us create outstanding customer experiences.
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Senior Customer Support Specialist
Vancouver, British Columbia
Pixieset
Aujourd'hui
Emploi consulté
Description De L'emploi
Senior Customer Support SpecialistOpportunity SnapshotJoin Pixieset as a Senior Customer Support Specialist and help empower over 1 million photographers around the world.
At Pixieset, customer success is at the heart of everything we do. As our community continues to grow, we’re looking for driven, empathetic, and tech-savvy team members to deliver best-in-class support. Through comprehensive training, you’ll become a Pixieset product expert and provide timely, thoughtful help with product questions, troubleshooting, and guidance. You’ll thrive in this role if you're a self-starter who takes initiative, brings fresh ideas to the table, and uses sound judgment to solve problems. Collaboration is key—you’ll work closely with the team to consistently deliver experiences that go above and beyond expectations.
We take pride in delivering outstanding support and going the extra mile to ensure our customers have a truly exceptional experience. Many of our users refer others to Pixieset, which speaks volumes about their satisfaction. You’ll be joining a team that’s deeply committed to delighting users and helping photographers succeed.
Your Impact Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns
Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience
Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform
Contribute to shaping our Customer Support processes and team culture, fostering an environment of kindness, respect, and continuous improvement
Assist in creating and editing knowledge base articles, internal resources, etc. to provide authentic and empathetic support, empowering users to navigate our platform confidently
Act as a brand ambassador, embodying a genuine belief in the value of Pixieset and approaching every interaction with curiosity and dedication, ensuring users receive exceptional support
Proactively identify areas for improvement within the support team and user experience, taking initiative to implement solutions and drive positive change Role Requirements 3+ years of customer service or support experience
Mentorship experience
Tech savvy and eager to learn all the intricacies of Pixieset
Excellent written communication skills with a passion for crafting engaging and accurate content
Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions
Strong prioritization and time management skills, with the ability to seamlessly switch between tasks
Patient, empathetic, and collaborative
Familiarity with professional photography workflows and software is an asset What We Offer Hybrid work environment (2 in-office days per week)
4 weeks of annual vacation & paid time off for office holiday closure
RRSP matching
$2,000 annual health & lifestyle spending account
$,000 annual education budget
1,000 annual charitable donation matching
Comprehensive benefits: extended health, critical illness, long-term disability & life insurance
Company-issued MacBook & home office budget
Anniversary rewards & complimentary Pixieset premium account
Team-building activities & company-wide events
A workplace recognized for excellence - We’re proudly certified as a Great Place to Work™, ranked #2 among Canada’s Top Employers, and named one of Canada’s Top Small & Medium Employers The typical salary range for this position is CAD $41,800 62,475 annually. Salary offered will be based on skills, experience and market data.
Working at Pixieset
At Pixieset, we’re passionate about empowering photographers and creative professionals with the tools they need to showcase their work and grow their businesses. Our all-in-one platform makes it easy to create stunning online galleries, sell finished work, build an online presence, and manage business operations seamlessly.
Our culture is built on collaboration, continuous learning, and innovation. We foster open feedback, knowledge sharing, and creative problem-solving, while valuing dedication, work-life balance, and the power of technology to simplify complex challenges. With a strong emphasis on thoughtful business practices and career growth, we provide endless opportunities to develop and make an impact as we expand our suite of products.
We take pride in being continuously certified as a Great Place to Work™, fostering a diverse and inclusive environment where different perspectives and experiences help us build a stronger team, product, and company. We love what we do—and the people we do it with. As part of our team, you'll take on exciting projects, collaborate with talented and passionate colleagues, and play a key role in bringing our ambitious product roadmap to life.
For more information on Pixieset, please and follow us on , , and !
At Pixieset, customer success is at the heart of everything we do. As our community continues to grow, we’re looking for driven, empathetic, and tech-savvy team members to deliver best-in-class support. Through comprehensive training, you’ll become a Pixieset product expert and provide timely, thoughtful help with product questions, troubleshooting, and guidance. You’ll thrive in this role if you're a self-starter who takes initiative, brings fresh ideas to the table, and uses sound judgment to solve problems. Collaboration is key—you’ll work closely with the team to consistently deliver experiences that go above and beyond expectations.
We take pride in delivering outstanding support and going the extra mile to ensure our customers have a truly exceptional experience. Many of our users refer others to Pixieset, which speaks volumes about their satisfaction. You’ll be joining a team that’s deeply committed to delighting users and helping photographers succeed.
Your Impact Provide high-quality and efficient support to our customers through chat and email correspondences, delivering prompt and effective solutions to their inquiries and concerns
Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience
Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform
Contribute to shaping our Customer Support processes and team culture, fostering an environment of kindness, respect, and continuous improvement
Assist in creating and editing knowledge base articles, internal resources, etc. to provide authentic and empathetic support, empowering users to navigate our platform confidently
Act as a brand ambassador, embodying a genuine belief in the value of Pixieset and approaching every interaction with curiosity and dedication, ensuring users receive exceptional support
Proactively identify areas for improvement within the support team and user experience, taking initiative to implement solutions and drive positive change Role Requirements 3+ years of customer service or support experience
Mentorship experience
Tech savvy and eager to learn all the intricacies of Pixieset
Excellent written communication skills with a passion for crafting engaging and accurate content
Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions
Strong prioritization and time management skills, with the ability to seamlessly switch between tasks
Patient, empathetic, and collaborative
Familiarity with professional photography workflows and software is an asset What We Offer Hybrid work environment (2 in-office days per week)
4 weeks of annual vacation & paid time off for office holiday closure
RRSP matching
$2,000 annual health & lifestyle spending account
$,000 annual education budget
1,000 annual charitable donation matching
Comprehensive benefits: extended health, critical illness, long-term disability & life insurance
Company-issued MacBook & home office budget
Anniversary rewards & complimentary Pixieset premium account
Team-building activities & company-wide events
A workplace recognized for excellence - We’re proudly certified as a Great Place to Work™, ranked #2 among Canada’s Top Employers, and named one of Canada’s Top Small & Medium Employers The typical salary range for this position is CAD $41,800 62,475 annually. Salary offered will be based on skills, experience and market data.
Working at Pixieset
At Pixieset, we’re passionate about empowering photographers and creative professionals with the tools they need to showcase their work and grow their businesses. Our all-in-one platform makes it easy to create stunning online galleries, sell finished work, build an online presence, and manage business operations seamlessly.
Our culture is built on collaboration, continuous learning, and innovation. We foster open feedback, knowledge sharing, and creative problem-solving, while valuing dedication, work-life balance, and the power of technology to simplify complex challenges. With a strong emphasis on thoughtful business practices and career growth, we provide endless opportunities to develop and make an impact as we expand our suite of products.
We take pride in being continuously certified as a Great Place to Work™, fostering a diverse and inclusive environment where different perspectives and experiences help us build a stronger team, product, and company. We love what we do—and the people we do it with. As part of our team, you'll take on exciting projects, collaborate with talented and passionate colleagues, and play a key role in bringing our ambitious product roadmap to life.
For more information on Pixieset, please and follow us on , , and !
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