64 Emplois pour Senior Grc Technical Writer To Prepare And Maintain Cyber Security Policies, Guidelines And Work Flow For A Transportation Company - Canada

About us

Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity management, and secure digital asset storage. Our platform is built to deliver seamless, scalable, and reliable solutions that cater to the needs of institutional clients and businesses seeking to unlock the potential of digital finance. Aquanow is committed to driving growth and shaping the future of the digital economy by offering unparalleled opportunities for innovation and advancement in the world of digital assets.

With rapid global expansion, we have established offices in Vancouver, Toronto, Dubai, Malaysia, Turkey, and beyond. Our international customer base includes some of the world’s fastest-growing fintech companies and leading financial institutions.

Your Contribution to Our Growth

We are seeking our very first Technical Writer to join our team in Toronto to own product documentation to enhance our clients' understanding of our software and improve their API integration experience. You will play a central role in creating comprehensive and user-friendly documentation for our platform, focusing on crypto trading, payments, and our B2B2C retail brokerage solution.

You will collaborate closely with client services, software developers, product managers, and other technical teams to gather essential information and ensure clarity and accuracy in all documentation. Your responsibilities will include creating and maintaining user manuals, API documentation, onboarding materials, and release notes, all intended to empower our clients to integrate seamlessly using REST APIs, websockets and webhooks. By prioritizing user and developer experience and gathering feedback, you will help enhance the quality and accessibility of our documentation, and ease of product integration. We're seeking experience in the payments, trading, and/or brokerage space.

This is a unique opportunity to make an impact in a rapidly growing sector of the financial technology industry. If you have a solid technical background, a strong understanding of retail brokerage processes, and a passion for crypto, we’d love to hear from you. This hybrid role out of our Downtown Toronto office offers the chance to work with a dynamic, globally distributed team and contribute to the delivery of innovative solutions in the crypto space!

What You’ll Do

• Create, edit, and maintain user manuals, API documentation, integration guides, and other technical documentation for our crypto trading, payments, and B2B2C retail brokerage platforms.
• Produce clear and comprehensive documentation for our REST APIs, websockets and webhooks, ensuring that developers can seamlessly integrate with our platform. Include code samples, error responses, and Postman collections.
• Develop onboarding materials and training resources to assist clients in integrating and utilizing our platform effectively.
• Work closely with software developers, product managers, and other stakeholders to gather detailed technical information and ensure accuracy and clarity in documentation.
• Conduct usability testing of documentation and gather user feedback to continuously improve content quality and usability.
• Document software updates, new features, and bug fixes in clear, user-friendly language to keep clients informed of changes to the platform.
• Maintain and expand a knowledge base for clients, including FAQs, troubleshooting guides, and relevant information.

We’d Love to See

• Bachelor’s degree in Technical Communication, Computer Science, or a related field.
• 3+ years of experience in technical writing, preferably in the fintech sector.
• Proven track record as a Technical Writer in a technology-driven environment, ideally covering trading and payments use cases.
• Proficiency in writing, documenting and testing REST APIs.
• Exceptional verbal and written communication skills, with the ability to convey complex technical information to diverse audiences through clear and simple content.
• Experience with content management systems such as GitBook, Confluence, or similar systems and graphic design tools for creating visual documentation.
• Experience working in Agile environments.
• Experience collaborating with cross-functional teams, including product management, engineering, and support.
• Excellent organizational skills with the ability to manage multiple documentation projects simultaneously.
• Demonstrated ability to empathize with end-users and create content that enhances their experience and understanding of the product.

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and untraditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential. Even if you feel you may not meet all the job requirements, we encourage you to apply!

Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.

Documentation Specialist (Technical Writer)

Client: Financial Services Organization

Location: Onsite – Toronto (Minimum 4 days/week)

Duration: 1-Year Contract

Start Date: ASAP (Preferred: September 1st)

Language Requirement: English

Background

Our client, a leading financial services organization, is seeking an experienced Documentation Specialist for a 1-year contract engagement. This role is ideal for a seasoned technical writer with a strong grasp of documentation standards and the ability to distill complex processes into clear, user-friendly materials. The successful candidate will play a key role in supporting governance, operational clarity, and procedural consistency across the organization.

This is an onsite role based in Toronto, requiring a minimum of four days per week in-office. The preferred start date is September 1st, with immediate availability considered an asset.

Responsibilities

• Develop and maintain governance documentation, process flows, and procedural guides
• Ensure all documentation aligns with established standards and best practices
• Collaborate with subject matter experts to gather and synthesize information
• Review, edit, and update existing documentation for clarity, consistency, and accuracy
• Organize and manage documentation repositories to ensure accessibility and version control
• Provide documentation support to internal teams to enhance operational efficiency and compliance

Qualifications

• Proven experience in technical writing or business documentation roles
• Strong knowledge of documentation standards, templates, and lifecycle management
• Demonstrated ability to create governance materials, process maps, and procedural documentation
• Exceptional written communication skills and keen attention to detail
• Proficiency in documentation tools such as Microsoft Office, Visio, Confluence, and others

Disclaimer: Please note this is a contract position with one of our clients and not a full-time employment opportunity with Kyndryl Canada.

Documentation Specialist (Technical Writer)

Client: Financial Services Organization

Location: Onsite – Toronto (Minimum 4 days/week)

Duration: 1-Year Contract

Start Date: ASAP (Preferred: September 1st)

Language Requirement: English

Background

Our client, a leading financial services organization, is seeking an experienced Documentation Specialist for a 1-year contract engagement. This role is ideal for a seasoned technical writer with a strong grasp of documentation standards and the ability to distill complex processes into clear, user-friendly materials. The successful candidate will play a key role in supporting governance, operational clarity, and procedural consistency across the organization.

This is an onsite role based in Toronto, requiring a minimum of four days per week in-office. The preferred start date is September 1st, with immediate availability considered an asset.

Responsibilities

• Develop and maintain governance documentation, process flows, and procedural guides
• Ensure all documentation aligns with established standards and best practices
• Collaborate with subject matter experts to gather and synthesize information
• Review, edit, and update existing documentation for clarity, consistency, and accuracy
• Organize and manage documentation repositories to ensure accessibility and version control
• Provide documentation support to internal teams to enhance operational efficiency and compliance

Qualifications

• Proven experience in technical writing or business documentation roles
• Strong knowledge of documentation standards, templates, and lifecycle management
• Demonstrated ability to create governance materials, process maps, and procedural documentation
• Exceptional written communication skills and keen attention to detail
• Proficiency in documentation tools such as Microsoft Office, Visio, Confluence, and others

Disclaimer: Please note this is a contract position with one of our clients and not a full-time employment opportunity with Kyndryl Canada.