6 Emplois pour Service Client Voyage - Canada

Consider joining us as a Client Care Coordinator if:You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with colleagues, professionals, and clients. You seek opportunities to enhance the lives of those around you and find satisfaction in solving problems. About Motion:Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages. The role:We are adding a compassionate, problem-solving, and responsive Client Care Coordinator to our team in Ontario. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.What’s in it for you:Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience. Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond. Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers. How you will spend your days:Enhancing the customer experience. You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner. Collaborate with teams. You will work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. You will update all of our databases and schedule technician appointments and arrange for the pick-up and delivery of equipment. Coordinate. You will manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. You will follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.Developing product knowledge. You will take the time to learn and understand the nuances and variations of our vast product catalogue. You will collaborate with your team, ask questions, take notes, and utilize cheat sheets to ensure our clients are receiving the right type of service for their equipment. What you bring:Experience. You have worked in a fast-paced office environment or a customer-facing role. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members. You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. You have an interest in gaining exposure to the healthcare and personal mobility device industry. Interpersonal skills. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email or in person - sometimes all at once. You can navigate any situation in a friendly, empathetic and compassionate manner. Additional must-have requirements. You have a clean criminal background check and can lift and maneuver up to 50lbs.What we offer:At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:Eligibility to a comprehensive benefits packageRobust vacation and personal days allotmentRRSP/DPSP match programMaternity/parental leave top-upEmployee Assistance ProgramEmployee Discount ProgramTenure recognition through our Motion Milestone ProgramEmployee Referral Bonus ProgramProfessional Development ReimbursementEligibility to the company’s pooled bonus planGoodlife Fitness corporate membership discount

We offer more than a job, we offer a career!We support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.We are looking for a Commercial Insurance Broker (Client Service Manager) to join our team in our TORONTO OFFICE!As a Client Service Manager, you will be responsible for assisting the Client Executive in managing clients by establishing and maintaining excellent relationships with a focus on maximizing their loyalty.If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!Your day as a Client Service ManagerManage proactively a book of business by reviewing the client’s exposure and loss history and proposing appropriate coverage and/or solutions. Where necessary, develop account strategies, presentations, and other forms of communication with clients.Ensure maximum retention of books by providing exceptional client service by regularly contacting existing clients to ensure quality service is being delivered and needs are met and exceeded.Respond to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.Identify prospective clients’ needs through research and involvement with relevant resources, and utilize division and corporate resources when possible.Place new business as well as renewals and endorsements in a timely and efficient manner.Review policy wordings and other documentation for accuracy and completeness;Participate in industry functions and targeted public relations activities;Maintain extensive market relationships.Oversee the preparation of underwriting submissions; maintain appropriate documentation for various accounts and/or correspondence.Maintain expiry lists, records, and policy files to ensure that they are organized and up to date.Request and follow up with insurers for outstanding information, endorsements, or policy documentation.Create abeyances and follow up for outstanding items from underwriters, marketers, and clients.Establish appropriate procedures for claims administration and loss prevention activity.Monitor and follow up on outstanding client receivables.Other miscellaneous duties and special projects as required.Our ideal candidateAt least 7-10 years of experience in commercial insurance brokerage.University degree (typically in business or finance) or equivalent work experience.RIBO LicensedAbility to work well independently, as part of a team and with others throughout the organization.Good project management and presentation skills.Attention to detail and effective time management.Customer focused and service oriented.Good knowledge of the MS Office Suite (Excel, Outlook, and Word).Effective time management and organizational skills.Who we areFounded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.Our Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work.Let’s stay in touch: follow us on to get privileged access to our activities and see our other job opportunities.Visit our website to learn more about us: We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.#LI-Hybrid

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for !Plan Sponsor Administration is seeking a Bilingual Client Service Specialist to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building proven relationships while delivering on initiatives in a fast-paced and changing environment.Position ResponsibilitiesLead end-to-end client experience within the assigned portfolio, engaging directly with clients to anticipate and respond to their needs.Collaborate with internal team members and stakeholders to resolve client issues and provide counsel.Take ownership of implementing Benefits Administration on our online platform and participate in implementation and re-enrollment project meetings.Act as a project manager and attend training to stay current with system and product enhancements.Assist with procedure development and act as the point of contact for escalated requests from internal and external customers.Identify client needs and perceptions, and develop action plans to ensure a positive client and member experience.Required Qualifications:Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Strong analytical and problem-solving skills, with the ability to multitask and work in a high-volume, deadline-oriented environment.Demonstrating strong judgment in balancing business risk with delivering on results and possessing strong Office 365 skills.Preferred Qualifications: Group Benefits knowledge is preferred.Handling a dedicated portfolio of clients in a fast-paced environment, applying technical industry knowledge and adapting to technology.Proactively taking action to address problems and driving continuous improvement through digitization, innovation, and automation.Prioritizing customer satisfaction, clear communication, resilience, and collaboration with various stakeholders.When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary LocationMontreal, QuebecWorking ArrangementHybridSalary range is expected to be between$57,675.00 CAD - $96,125.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.