1,519 Emplois pour Service Manager-Baywest Mitsubishi - Canada
Sales and Operations Management Trainee
Aujourd'hui
Emploi consulté
Description De L'emploi
IT Service Delivery Manager
Aujourd'hui
Emploi consulté
Description De L'emploi
Position Overview
We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.
Key Responsibilities
Service Delivery Management
- Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
- Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
- Manage service performance, ensuring minimal downtime and maximum service efficiency.
- Establish and maintain service governance frameworks for effective monitoring and reporting.
Cloud Services
- Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).
- Oversee cloud migration, adoption strategies, and ongoing cloud service management.
- Ensure cost optimisation, scalability, and compliance in cloud operations.
IT Infrastructure & Network Transformation
- Manage data centre operations, server infrastructure, storage systems , and enterprise network architecture.
- Lead network transformation projects (e.g., SD-WAN, network segmentation, modernization initiatives).
- Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.
Digital Workplace Services
- Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management .
- Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.
Cybersecurity Services
- Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
- Collaborate with security teams to meet regulatory requirements and mitigate risks.
- Oversee incident response and disaster recovery plans.
Stakeholder & Client Engagement
- Act as the primary escalation point for service-related issues.
- Build and maintain strong relationships with clients, vendors, and internal teams.
- Provide regular performance reviews, reports, and service improvement plans.
Continuous Improvement & Governance
- Identify service gaps and implement improvement initiatives to enhance delivery quality.
- Ensure compliance with ITIL and industry best practices.
- Develop training plans to upskill service delivery teams.
Qualifications & Experience
Essential:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10+ years of experience in IT service delivery, with at least 5 years in a managerial role .
- Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.
- Strong knowledge of ITIL frameworks and service management best practices.
- Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .
Preferred:
- ITIL v4 certification or equivalent.
- PMP, PRINCE2, or Agile project management certification.
- Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).
- Experience working in global or multi-site environments .
Skills & Competencies
- Strong leadership and people management skills.
- Excellent communication, negotiation, and stakeholder management abilities.
- Strategic thinking with the ability to balance operational priorities.
- Strong problem-solving and decision-making skills under pressure.
- Financial and budget management skills for IT service delivery.
#teceze #itservices
IT Service Delivery Manager
Aujourd'hui
Emploi consulté
Description De L'emploi
Position Overview
We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.
Key Responsibilities
Service Delivery Management
- Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
- Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
- Manage service performance, ensuring minimal downtime and maximum service efficiency.
- Establish and maintain service governance frameworks for effective monitoring and reporting.
Cloud Services
- Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).
- Oversee cloud migration, adoption strategies, and ongoing cloud service management.
- Ensure cost optimisation, scalability, and compliance in cloud operations.
IT Infrastructure & Network Transformation
- Manage data centre operations, server infrastructure, storage systems , and enterprise network architecture.
- Lead network transformation projects (e.g., SD-WAN, network segmentation, modernization initiatives).
- Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.
Digital Workplace Services
- Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management .
- Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.
Cybersecurity Services
- Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
- Collaborate with security teams to meet regulatory requirements and mitigate risks.
- Oversee incident response and disaster recovery plans.
Stakeholder & Client Engagement
- Act as the primary escalation point for service-related issues.
- Build and maintain strong relationships with clients, vendors, and internal teams.
- Provide regular performance reviews, reports, and service improvement plans.
Continuous Improvement & Governance
- Identify service gaps and implement improvement initiatives to enhance delivery quality.
- Ensure compliance with ITIL and industry best practices.
- Develop training plans to upskill service delivery teams.
Qualifications & Experience
Essential:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10+ years of experience in IT service delivery, with at least 5 years in a managerial role .
- Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.
- Strong knowledge of ITIL frameworks and service management best practices.
- Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .
Preferred:
- ITIL v4 certification or equivalent.
- PMP, PRINCE2, or Agile project management certification.
- Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).
- Experience working in global or multi-site environments .
Skills & Competencies
- Strong leadership and people management skills.
- Excellent communication, negotiation, and stakeholder management abilities.
- Strategic thinking with the ability to balance operational priorities.
- Strong problem-solving and decision-making skills under pressure.
- Financial and budget management skills for IT service delivery.
#teceze #itservices
Service Delivery Manager
Aujourd'hui
Emploi consulté
Description De L'emploi
Service Delivery Manager
About Us:
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.
Position Overview
The Service Delivery Manager is responsible for co-coordinating the delivery of services into key enterprise customers by acting as the bridge between the client and our operational delivery teams.
You will have a hands-on approach and will be committed to the expansion and success of the business by managing all aspects of the delivery of services between Microserve and our clients in order to ensure targets are achieved. You will also be responsible for leading various projects in relation to service delivery while working closely with technology and building client relationships. In this role, you will also champion an inclusive and respectful work environment, embracing diverse perspectives and fostering a culture where all team members and clients feel valued and heard.
Responsibilities:
- Responsible for overseeing and coordinating all aspects of service delivery for specific clients
- Coordinate schedules and resources, liaising between clients and Microserve Service Delivery teams
- Perform ongoing service level management and reporting, monitoring all service activity, and keeping track of both continuous improvement opportunities and issues that are identified and brought forward through regular business reviews
- Document policy and procedures to support on-going operations
- Manage the Profit and Loss reporting for projects and services engagements related to specific clients
- Work closely with Technical Services Team to make sure that time tracking and invoicing remains current and up to date
- Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
- Support sales team in the successful positioning, sale, and delivery of IT services and related solutions
- Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
- Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
- Manage engagement schedules and commitments; determine resource availability and coordinate manpower, materials, and equipment ensuring workflow and resources are well planned and coordinated
- Monitor field work activities, respond to and resolve issues or problems that arise in the field, ensure contract obligations are met, and ensure quality of work performed meets requirements
- Expedite initial analysis for various customer requests, business requirements analysis, cost estimate
- Preparation, solutions design and development, and quality assurance of the development process
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Responsible for performance management of the team
- Responsible for administering annual performance reviews during contribution management
- Responsible for onboarding and training new team members
- Responsible for daily coaching and mentoring
- Act as a first point of escalation for team members
Project Management:
- Produce project plans and schedules required for the successful delivery of projects
- Work with vendors and customers defining project requirements
- Gather and analyze, and be familiar with all phases of the system development lifecycle
- Manage the day to day operations of project team both virtually and via team meetings
- Collaborate with technical resources, business subject matter experts to establish the technical performance needs
- Guide the successful achievement of the objectives, in collaboration with the other members of the leadership team
- Recommend information technology strategies, policies and procedures through identifying problems, evaluating trends, and anticipating requirements
- Manage the profitability of projects
Client Relationship Management:
- Keep the Senior Services Manager informed of all customer satisfaction issues and act expeditiously to mitigate each instance
- Network to improve the presence and reputation of the branch and company and achieve client relationship targets and any associated KPI’s (e.g., SLA adherence rates, client satisfaction scores, project delivery timelines).
- Collaborate closely with the Senior Services Manager and cooperate with additional account representatives
- Initiate and participate in Root Cause analysis and dispute resolution with key client contacts and/or with the Senior Services Manager and additional Microserve resources as required
Qualification and Requirements:
- Post-secondary credentials related to information technology or an equivalent combination of experience and/or training in a similar organization working with large client(s)
- 2+ years of experience working in the IT industry, including experience successfully managing the delivery of IT services and projects in an enterprise environment
- ITIL foundations or other related certifications strongly preferred
- PMP certification or working towards certification is considered an asset
- Experience leading teams
- Strong Microsoft Office skills, including Excel, Visio, and Project
- Experience with or strong understanding of computer image deployment tools and processes
- Strong understanding of the importance of technical change management protocols in a large client business environment, also risk management practices (e.g., risk registers, mitigation plans)
- Strong understanding of IT security protocols and the importance of compliance in client environments
- Acceptance of and willingness to comply with all health and safety requirements as identified by Microserve and/or by our clients
- Exceptional organizational skills and attention to detail
- Ability to multitask and handle many different concurrent tasks to ensure all projects and operational outputs are delivered on time
- Strong analytical and planning skills
- Successful completion of a Criminal Background check
- Driver’s license and availability for occasional travel
Corporate Responsibility
Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven.
What do you get?
- Time-off policies that promote work/life balance
- Extended Medical and Dental plan from day one
- Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
- Fun Wellness & Engagement Activities – Such as exit rooms and staff holiday parties to name a few
- Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
- Career advancement opportunities
- Hybrid working environment for specific roles
- Ongoing learning and development opportunities Professional development & Training reimbursement support
Compensation: The salary range for this position is between $55,000 and $75,000 annually. The exact salary offered will be determined based on the candidate’s skills, qualifications, and relevant experience, as well as internal equity within the organization.
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.
Service Delivery Manager
Aujourd'hui
Emploi consulté
Description De L'emploi
Service Delivery Manager
Aujourd'hui
Emploi consulté
Description De L'emploi
Service Delivery Manager
Aujourd'hui
Emploi consulté
Description De L'emploi
Service Delivery Manager
About Us:
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.
Position Overview
The Service Delivery Manager is responsible for co-coordinating the delivery of services into key enterprise customers by acting as the bridge between the client and our operational delivery teams.
You will have a hands-on approach and will be committed to the expansion and success of the business by managing all aspects of the delivery of services between Microserve and our clients in order to ensure targets are achieved. You will also be responsible for leading various projects in relation to service delivery while working closely with technology and building client relationships. In this role, you will also champion an inclusive and respectful work environment, embracing diverse perspectives and fostering a culture where all team members and clients feel valued and heard.
Responsibilities:
- Responsible for overseeing and coordinating all aspects of service delivery for specific clients
- Coordinate schedules and resources, liaising between clients and Microserve Service Delivery teams
- Perform ongoing service level management and reporting, monitoring all service activity, and keeping track of both continuous improvement opportunities and issues that are identified and brought forward through regular business reviews
- Document policy and procedures to support on-going operations
- Manage the Profit and Loss reporting for projects and services engagements related to specific clients
- Work closely with Technical Services Team to make sure that time tracking and invoicing remains current and up to date
- Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
- Support sales team in the successful positioning, sale, and delivery of IT services and related solutions
- Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
- Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
- Manage engagement schedules and commitments; determine resource availability and coordinate manpower, materials, and equipment ensuring workflow and resources are well planned and coordinated
- Monitor field work activities, respond to and resolve issues or problems that arise in the field, ensure contract obligations are met, and ensure quality of work performed meets requirements
- Expedite initial analysis for various customer requests, business requirements analysis, cost estimate
- Preparation, solutions design and development, and quality assurance of the development process
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Responsible for performance management of the team
- Responsible for administering annual performance reviews during contribution management
- Responsible for onboarding and training new team members
- Responsible for daily coaching and mentoring
- Act as a first point of escalation for team members
Project Management:
- Produce project plans and schedules required for the successful delivery of projects
- Work with vendors and customers defining project requirements
- Gather and analyze, and be familiar with all phases of the system development lifecycle
- Manage the day to day operations of project team both virtually and via team meetings
- Collaborate with technical resources, business subject matter experts to establish the technical performance needs
- Guide the successful achievement of the objectives, in collaboration with the other members of the leadership team
- Recommend information technology strategies, policies and procedures through identifying problems, evaluating trends, and anticipating requirements
- Manage the profitability of projects
Client Relationship Management:
- Keep the Senior Services Manager informed of all customer satisfaction issues and act expeditiously to mitigate each instance
- Network to improve the presence and reputation of the branch and company and achieve client relationship targets and any associated KPI’s (e.g., SLA adherence rates, client satisfaction scores, project delivery timelines).
- Collaborate closely with the Senior Services Manager and cooperate with additional account representatives
- Initiate and participate in Root Cause analysis and dispute resolution with key client contacts and/or with the Senior Services Manager and additional Microserve resources as required
Qualification and Requirements:
- Post-secondary credentials related to information technology or an equivalent combination of experience and/or training in a similar organization working with large client(s)
- 2+ years of experience working in the IT industry, including experience successfully managing the delivery of IT services and projects in an enterprise environment
- ITIL foundations or other related certifications strongly preferred
- PMP certification or working towards certification is considered an asset
- Experience leading teams
- Strong Microsoft Office skills, including Excel, Visio, and Project
- Experience with or strong understanding of computer image deployment tools and processes
- Strong understanding of the importance of technical change management protocols in a large client business environment, also risk management practices (e.g., risk registers, mitigation plans)
- Strong understanding of IT security protocols and the importance of compliance in client environments
- Acceptance of and willingness to comply with all health and safety requirements as identified by Microserve and/or by our clients
- Exceptional organizational skills and attention to detail
- Ability to multitask and handle many different concurrent tasks to ensure all projects and operational outputs are delivered on time
- Strong analytical and planning skills
- Successful completion of a Criminal Background check
- Driver’s license and availability for occasional travel
Corporate Responsibility
Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven.
What do you get?
- Time-off policies that promote work/life balance
- Extended Medical and Dental plan from day one
- Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
- Fun Wellness & Engagement Activities – Such as exit rooms and staff holiday parties to name a few
- Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
- Career advancement opportunities
- Hybrid working environment for specific roles
- Ongoing learning and development opportunities Professional development & Training reimbursement support
Compensation: The salary range for this position is between $55,000 and $75,000 annually. The exact salary offered will be determined based on the candidate’s skills, qualifications, and relevant experience, as well as internal equity within the organization.
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.
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À propos du dernier Service manager-baywest mitsubishi Emplois dans Canada !
Service Delivery Coordinator (Remote)
Aujourd'hui
Emploi consulté
Description De L'emploi
SUMMARY At BGIS – our culture is based on 3 key foundational items: Culture of Care for each other, our clients, partners and our communities High Performing Teams who go Above and Beyond to deliver exceptional services – INTEGRITY - OWNERSHIP – RESONSIVENESS - INITIATION – VISIBILITY - DRIVE - INTEGRATION are core to high performance Unwavering Commitment to Sustainability where we do everything with a focus on preserving our earth The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services. This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings. Our Commitment to ESG, the Communities we Serve and our Earth Environment, Energy, Diversity and Sustainability This role will have the opportunity to work in Collaboration with various teams to learn about the ESG programs and initiatives that can support you in serving the client. We encourage participation in the many community events and the application / execution of key programs in client accounts as applicable. Opportunities for Development: At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offer Team Members the opportunity to explore various roles – some include: On Account Operational Leadership – Facility Management Office Roles to support Accounts - Project Management roles to lead and execute projects KEY DUTIES & RESPONSIBILITIES Safety Ownership and Regulatory Compliance: Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. Service Delivery Manage work orders to completion in BGIS or client-based web application. Facilitate alignment of client required services with contracts, schedules, and Pos. Schedule access for internal and external service providers with the facility when required. Prepare weekly/monthly summaries of work order performance for internal and external service providers. Follow up with internal and external service providers to ensure all SLA’s are achieved. Create on demand work orders for service delivery. Ensure client required supporting documentation for quote and invoice submissions are provided. Review and submit all estimates to the required approver(s) following client quote process. Review of 3rd party invoices. Support accruals. Submit PO requests. Generate required data for SLA Scorecard. Report Intelex incidents. Submit Comply Works requests. Other duties as assigned. Innovation Advise management team of issues, concerns or noncompliance to standards. Review internal and external reports and provide operational recommendations. Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity Adheres to processes and company standards. Maintain a database of requests to meet reporting and analysis requirements. Report Intelex incidents. Memorable Customer Experiences Establish and maintains working relationships with Clients and service providers. Review CSAT. KNOWLEDGE & SKILLS Knowledge of RealSuite and other BGIS applications. (1-3 years experience) Strong customer-oriented skills. (1-3 years experience) Strong administrative and organizational skills. (1-3 years experience) Analytical and problem solving skills. (1-3 years experience) Ability to work independently. (1-3 years experience) Strong attention to detail and data accuracy. (1-3 years experience) Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience) Experience working in a Shared Service environment. (1 year experience) Licenses and/or Professional Accreditation N/A At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!