70 Emplois pour Service Technician - Canada

Service desk

Mississauga, ON (onsite) EST

12 Months

Video Interview

Data Center & Networking experience required

Onsite only

"Required Skills & Qualifications:

1–3 years of experience in IT service desk or technical support roles.

Proficiency with ServiceNow ticketing system (or similar ITSM tool).

Strong technical troubleshooting skills, including basic support for Windows, MS Office, and network connectivity.

Excellent communication and customer service skills.

Ability to thrive in a 24/7 environment with rotating shifts, including nights and weekends.

Certifications such as ITIL Foundation, CompTIA A+, or equivalent are a plus. "

"Job Title: IT Service Desk Analyst – Bilingual (French & English)

Work Environment: 24/7 rotational shifts (including nights, weekends, and holidays)

Position Overview:

We are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our dynamic team. In this role, you will be the first point of contact for IT support, troubleshooting a variety of technical issues and logging them in ServiceNow. Your expertise in troubleshooting, exceptional communication skills, and dedication to delivering outstanding customer service will be vital in supporting our global workforce.

Key Responsibilities:

Provide prompt first-line support for hardware, software, network, and application issues.

Log, track, and manage incidents and service requests using the ServiceNow ticketing system.

Accurately document issues, actions taken, and solutions provided.

Troubleshoot and resolve technical incidents, escalating to higher-level support teams as needed.

Communicate effectively in French and English, ensuring clarity and empathy in all interactions.

Collaborate with team members to maintain and improve knowledge base documentation.

Follow ITIL best practices and adhere to organizational security and compliance standards.

Contribute to continuous service improvement initiatives.

Required Skills & Qualifications:

Bilingual proficiency in French and English (verbal and written).

1–3 years of experience in IT service desk or technical support roles.

Proficiency with ServiceNow ticketing system (or similar ITSM tool).

Strong technical troubleshooting skills, including basic support for Windows, MS Office, and network connectivity.

Excellent communication and customer service skills.

Ability to thrive in a 24/7 environment with rotating shifts, including nights and weekends.

Certifications such as ITIL Foundation, CompTIA A+, or equivalent are a plus. "

Job Summary

Well established organization requires a dedicated and skilled Field Service Technician to join thier team. This role will be responsible for installing, maintaining, and repairing equipment at customer sites in the Ottawa and Gattineau Region. The ideal candidate will possess strong technical skills and a customer-focused attitude, ensuring that our clients receive the highest level of service.

Duties

• Perform on-site installations and repairs of equipment according to company standards.
• Conduct routine maintenance checks to ensure optimal performance of equipment.
• Troubleshoot and diagnose technical issues, providing effective solutions in a timely manner.
• Maintain accurate records of service performed and parts used during each visit.
• Communicate effectively with customers to understand their needs and provide exceptional service.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Must be able to problem diagnosis of mechanical, electrical, electrnoic, plumbing and gas fueld equipment.
• Assist others in equipment installation or performing major reparis,
• Handle service and preventative maintenance contracts and do product demonstration and training.
• Must be available to work overtime if needed.

Job Qualifications and Requirements:

High school graduate (minimum)
College graduate of a Mechanical - Electrical - Electronic course
Must have proven Mechanical and electrical aptitude
3 - 5 years experience in technical service related work

Bilingual English and French both verbal and written

Valid Drivers LIcense with reasonably clear abstract.

Must possess a valid provincial 'gas fitters licence'
In Ontario, must have the Certificate of Qualification of Gas Technician (G-2) and or be willing to get certified as part of the job offer. Extra compensation will be provided once license is obtained.
Must have a valid passport in order to travel to the US for training

If you are passionate about providing top-notch service and have the technical expertise needed for this role, apply today to find out how to become part of this team!

Job Types: Full-time, Permanent

Pay: Up to $43.00 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: Remote