1,504 Emplois pour Tommy Hilfiger - Canada
Customer Service Representative
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Description De L'emploi
Customer Service Representative
Aujourd'hui
Emploi consulté
Description De L'emploi
We are a busy and growing company looking for a reliable, friendly, and organized part-time Customer Service Representative (CSR) to be the first voice our customers hear. Reporting to the Office Manager, the CSR will ensure things run smoothly behind the scenes. If you're someone who enjoys helping people and who thrives in a fast-paced environment, this could be the perfect fit!
Why Work With Us?
We are a supportive team, focused on investing in our people
Enjoy opportunities to learn and grow
Competitive pay
Be part of a company that values both its customers and its employees
What You'll Be Doing:
Administrative Support
Maintain customer records and associated job notes updated in our CRM.
Create work orders and ensure all paperwork is complete.
Assist with invoicing, payments, and other light accounting duties as needed.
Customer Communication & Support
Answer phone calls, emails, and online inquiries with a positive and professional attitude.
Share accurate information about our services, warranties, and maintenance plans.
Follow up after service calls to ensure customers are satisfied and identify upsell opportunities.
Customer Retention & Feedback
Track and manage maintenance contract renewals.
Handle any customer complaints or concerns by escalating to management as appropriate.
Help with feedback surveys and Google review requests.
Operational Support
Coordinate parts orders and delivery updates between techs and suppliers.
Monitor jobs to make sure they’re completed on time.
Help prepare basic reports on CSR activity (response times, bookings, etc.).
Service Scheduling & Dispatch
Book and confirm service appointments using our dispatch software.
Assign jobs to the right technician based on availability, priority, and skill.
Stay in close contact with technicians during the day regarding any updates or changes.
Other duties as assigned.
What We're Looking For:
High School Diploma or equivalent.
Experience with HVAC & Refrigeration or with a dispatch software is a plus.
Customer service experience - phone, email, online support.
Ability to maintain confidentiality.
Strong communication skills, both written and verbal.
Organized, detail-oriented, and great at multitasking.
Positive, problem-solving mindset with a customer-first attitude.
Comfortable working in a fast-paced, team-oriented environment.
We appreciate all who express interest; however, only those selected for an interview will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. Please inform the recruiter of the nature of any accommodation(s) that you may require.
Customer Service Associate
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Emploi consulté
Description De L'emploi
Customer Service Representative
Aujourd'hui
Emploi consulté
Description De L'emploi
Customer Service Representative
Aujourd'hui
Emploi consulté
Description De L'emploi
Customer Service Representative
Aujourd'hui
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Description De L'emploi
Customer Service Specialist
Aujourd'hui
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Description De L'emploi
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Customer Service Rep
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Description De L'emploi
Duties and Responsibilities: Provides key Customer Service North America Phone Support.
Professionally answers customer inquiries via phone and email.
Provides quotes to customers.
Acknowledges and processes incoming orders.
Knowledgeably upsells customers with new offers and opportunities.
Provides customers part identification technical support.
Supports various business initiatives.
Follows up with back orders and updates customers regarding status.
Works with customers and members of the service and logistics teams to address and complete returns.
Updates customer information in the Customer Relationship Management system.
Processes customer credit cards.
Maintains ERP accuracy on a daily basis.
Collaborates with team members to improve customer service excellence.
Participate in initiatives to grow the Parts and Service businesses. Qualifications: 1-2 years of experience in inventory management, purchasing, and/or customer experience.
Experience with ERP systems required (Epicor experience is a plus).
Experience using Customer Relationship Management (CRM) systems considered an asset.
Strong communication skills, both written and verbal are required.
Ability to manage multiple tasks simultaneously and shift priorities based on business needs.
Ability to make independent decisions and handle difficult workplace situations in a calm and discreet manner.
Excellent organizational and time management skills with strong attention to detail.
MS Office proficiency required.
Positive attitude and eagerness to learn and grow in a dynamic environment.
Experience demonstrating a high level of discretion with confidential information.
French and/or Spanish language skills considered an asset.
Customer Service Associate
Aujourd'hui
Emploi consulté
Description De L'emploi
Customer Service Representative
Aujourd'hui
Emploi consulté
Description De L'emploi
Natural Purity, a leading provider of environmental and home improvement solutions, is expanding our team and currently seeking Customer Services and Support Representatives to help us deliver exceptional service to our valued clients.
In this role, you will represent a well-established and trusted environmental solutions company.You will be responsible for nurturing relationships with current and prospective customers, supporting their needs, and helping develop new opportunities through pre-qualified leads.
Key Responsibilities:
Act as the subject matter expert by conducting in-home assessments and helping homeowners identify and understand potential concerns.
Deliver compelling and informative in-home presentations, guiding customers through customized product solutions that address issues such as chlorine, hard water buildup, and other common municipal water problems.
Evaluate installation areas and provide estimates for equipment installation.
Foster long-term relationships with customers through attentive follow-ups and service.
Respond to qualified leads and customer inquiries, gather key information, and schedule appointments effectively.
Coordinate weekly schedules and report lead activity to the National Sales Manager.
Present products in a professional and engaging manner, highlight current promotions, and assist customers in making confident purchasing decisions.
Process customer orders, collect payments, and coordinate installations through our dealer network.
Participate in post-sale customer satisfaction programs, including follow-up visits, referral generation, and thank-you initiatives.
Maintain a polished appearance and professional attitude that aligns with our company’s commitment to service excellence.
Collaborate with internal departments to ensure a seamless customer experience.
What We Offer:
No experience necessary – paid training provided by certified trainers.
All appointments are prearranged and screened for safety and suitability.
No cold-calling, no door knocking, and no sales quotas.
Competitive base salary plus generous bonuses, incentives, and full benefits.
Weekly pay, with average annual earnings of $85,000 to $95,000, and top performers earning over six figures.
5-day work week – no weekends, no statutory holidays.
A supportive and friendly team environment with opportunities for growth.
Requirements:
Must live in the Greater Hamilton Area and reside full-time in Canada.
Own reliable vehicle is required to travel to customer appointments.
Must maintain a professional appearance and have a positive, motivated attitude.
This is a full-time, in-person position (not remote) position.If you're passionate about helping people, love working in a supportive team, and want to be part of a company that values its employees, we want to hear from you.
We are also hiring in other departments, including management, service, and sales.If you’re interested in applying for other roles, please submit your resume and indicate your area of interest in your cover letter.