261 Emplois pour Customer support - Alberta
Work@Home Customer Service Representative
Alberta, Alberta
HGS
Emploi consulté
Description De L'emploi
Job Description Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution• Use multiple computer systems to research products, services, common problems and solutions offered• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service• Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators Why choose us? HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like:• $16.50 hourly and overtime opportunities• Best in class medical, dental, vision benefits• Refer-A-Friend bonuses• Employee assistance programs• Flexible Schedule Options• Career advancement in a fast growing organization• People focused environment where you’ll make lifetime connections and friendships What we are looking for: So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position. Requirements • You’re at least 18 years of age• You can work between the hours of (7 AM and 12 AM EST), but have flexibility as business needs may change• You have at least 6 months of customer service experience and you understand the value of coaching / feedback• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors• You’re results oriented and comfortable providing customers with recommendations and solutions• You have excellent English communication skills, both oral and written• You’re comfortable working from home and have a suitable space with a hard-wired internet connection
Désolé, cet emploi n'est pas disponible dans votre région
L'emploi n'est plus disponible
Ce poste n'est plus répertorié sur WhatJobs. L'employeur est peut-être en train d'examiner les candidatures, a pourvu le poste ou a supprimé l'offre.
Cependant, nous avons des emplois similaires disponibles pour vous ci-dessous.
Customer Service Associate
Edmonton, Alberta
Jobvite
Aujourd'hui
Emploi consulté
Description De L'emploi
Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions:At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.What you can expect:The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.What you get:Comprehensive onboarding and training from day one.In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.Comprehensive extended health care plans for full-time Team MembersCompany-Paid Life and AD&D InsuranceA Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial futurePaid time off from work for leisure or other hobbiesA range of mental health services to assist you in managing daily life 10127 - 34th Ave NW, Edmonton, AB T6E 6J8
Désolé, cet emploi n'est pas disponible dans votre région
0
Entry Level Customer Service
Edmonton, Alberta
Spade Recruiting
Aujourd'hui
Emploi consulté
Description De L'emploi
Spade is looking for a customer service representative for AIL. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Daily activities include Inbound and outbound calling, setting appointments, performing presentations to members of unions that request our benefits, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development.What we offerWeekly advances and bonuses ($55K first year average income)Long-term career progressionFlexible work hoursRemote work from home optionResidual IncomeFull health benefitsHands-on 1-on-1 trainingAll-expenses-paid yearly office trips to exciting and exotic locations (2016 Puerto Rico, 2017 Cancun, 2018 Disney, 2019 Vegas, 2020 Bar Mar Bahamas)Full BenefitsMinimum qualificationsStrong communication skillsTime management skills18+ years of ageMust pass a background checkHigh school diploma (higher education preferred but not required)Customer service and/or retail experience preferred but not requiredIn the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via Video Conferencing.
Désolé, cet emploi n'est pas disponible dans votre région
Soyez le premier informé
À propos du dernier Customer support Emplois dans Alberta !
1